We take pride in working in a proactive, collaborative environment of equality, trust, respect, co-operation and challenge to deliver services that strive to exceed the needs and expectations of customers.
- examples - AS PROFESSIONAL SERVICES STAFF AT SWANSEA UNIVERSITY, WE WILL:
- Work respectfully with others, building trust by communicating and sharing information and keeping them informed
- Listen to and understand the views of others to enable the best solutions to be found
- Be aware of how our actions impact on others and challenge where inappropriate actions undermine equality, trust, respect and cooperation
- Be accountable for working with others in a proactive way that strives to exceed the needs and expectations of customers.
- examples - AS PROFESSIONAL SERVICES STAFF AT SWANSEA UNIVERSITY, WE WILL NOT:
- Be disrespectful and critical towards colleagues, act selfishly, and fail to see the bigger picture
- Avoid contributing to team discussions or discount others without listening
- Be unapproachable, allowing our mood or circumstances to impact on our relationships with others
- Put our own priorities ahead of the customer’s, by not cooperating with colleagues, or challenging ourselves and others to improve service delivery.