Event Support Assistant

About The University

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.

Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.

About The Role

This role sits withing the Events Services department supporting the management and implementation of the University’s booking allocation policy. The post holder will be the first point of contact for booking enquiries by telephone, email and face – to- face from staff, students and visitors, Provide administrative support to Event Services. 

1. To assist in developing and implementing new booking, administration and system procedures.
2. Be responsible for inputting bookings, works orders and audits into University Systems.
3. Ensure bookings are progressed appropriately in line with procedures.
4. Explain products and services available, using the opportunity to upsell.
5. Effectively communicate and co-ordinate space booking activity on campus, working with service delivery departments as appropriate.
6. To develop an effective working relationship and support the activities of the Campus Service Teams and wider teams in Estates and Facilities.
7. Report on space booking usage, circulating to relevant stakeholders.
8. Be accountable for achieving results, creating a culture that motivates others to be innovative and outcome-focussed and to perform effectively during challenging and changing times.
9. Supporting the delivery of Customer Service Excellence for Estates and Facilities Management through engagement with customers and stakeholders.

Equality, Diversity & Inclusion

The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.

Welsh Language Skills

The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.

The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.

Additional Information

Applications for this role will take the format of a CV submission and cover letter.

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