Our mission as a team is to provide excellent and efficient day-to-day IT support to all stakeholders. Our team is determined to deliver an informative and supportive professional service from the first point of contact by working together to exceed our customers' expectations. We will act positively on customer feedback to maintain a high level of user satisfaction, and we will work collaboratively with stakeholders to continually develop and improve our services and processes.

On the 31st of January 2024, the IT Service Desk celebrated its first year of Service!

Since then, we have handled over 30 thousand incidents and 5 thousand requests, with 98% falling within the SLA and improved Customer Satisfaction to a record high rating of 91% positive feedback.

We have undergone a year of growth; both in the way we handle your incidents and the practices we apply to provide you with the best service possible.

You can contact us via any of these channels, but this could help prevent delays:

  Phone us: For MFA, Password Resets, Account issues & high priority issues.
  Use the Self-Service portal: For Requests, low priority issues, queries and updates.
  Email us: For low priority issues, queries and updates.
  Drop-in Desk: For MFA, Password Resets, Account issues & Hardware issues.

Students Studying.

Contact Card

Phone us:
01792 60 (4000)
Monday to Friday - 8:00 - 17:00

Via the IT Service Desk Portal

Email us:
ITservicedesk@swansea.ac.uk

Drop-in Desk:
Singleton: Fulton House Reception
Bay: Library
Monday to Friday - 08.30 - 16:30

Student Arrivals.

Our Service in Welsh - Defnyddia Dy Gymraeg

We welcome contact in Welsh through any of our channels. Toggle these pages and the IT Service Desk Portal to 'Cymraeg' in the top-right corner, or press 1 for Welsh when phoning us for support.

A Look Ahead

The IT Service Desk would like to keep you informed about planned work and upgrades in existing teaching spaces, meeting rooms, PC laboratories and the desktop and laptop estate to increase visibility of the pro-active work that we are undertaking to improve of our offerings to students and staff across the university.

Please visit the IT Service Desk – Planned Work & Upgrades page for further information.

Student Presentation.

Having Difficulty Connecting?

To improve the security of our systems, Swansea University uses Microsoft Multi-factor Authentication (MFA). This is also known as two step verification. 

If you are having difficulty connecting please visit the MFA Knowledge Article for help, should you require further guidance please contact the IT Service Desk by calling - 01792 60 (4000).

Please be advised that calling is a preferred method of contact as the IT Service Desk will need to verify your identify to assist.

Students Revising.

New Students

The IT Service Desk welcomes you to Swansea University. 

We are on hand to help you get setup and start your journey at the University. 

IT Service Desk Pop-up during the Arrivals & Enrolment period: 

Singleton - September 16th to 27th
Singleton Library
Monday to Friday - 10:00 - 16:00

Bay - September 16th to 27th
Bay Library
Monday to Friday - 10:00 - 16:00

For more information, please visit our Arrivals page.