We can understand that someone leaving home and starting University can be an uncertain time for everyone involved, particularly for those that may experience mental health difficulties, have a disability, long term medical condition or specific learning difficulties.

Swansea University offers many services to support our students throughout their studies, and to help prepare them for life afterwards. More information can be found in our Guide to Extra Help and Support at Swansea University.

If you are worried

If you are worried, we encourage you to talk to the student directly and share with them details of the many services we offer. You can also contact their Faculty Welfare Officer however please note, the Faculty will also require the student’s consent to discuss their record.

In an emergency situation

Please visit our Getting Help in a Crisis webpage if you have any immediate concerns.


Under the General Data Protection Regulation (GDPR), we are unable to share information with parents unless the student has provided their explicit consent to do so. This includes confirming whether a person has accessed the service or not.

We are unable to contact a student or force a student to utilize our service on request of a parent or any other persons.